A full bay shouldn't mean an empty calendar next week.

Marchex data puts missed/failed call rates as high as 21% for automotive service locations — worth flagging that figure skews toward dealerships, so an independent shop's real number may differ, but the underlying pattern (a lot of calls, not all of them answered) holds industry-wide.

No — it doesn't guess at what's wrong with the car. It gathers what the customer knows (symptoms, make and model) and books the diagnostic, so your tech makes the real call once the car's in the bay.

That's the exact gap it fills — it answers and books while everyone's hands are on a vehicle, so a ringing phone doesn't mean a lost customer.

Yes — see the real example below. It's the most involved build we've done in this space, and a good sense of what's actually possible.